1. What you're buying

By making a purchase in this store, you're buying prepaid credits (Credits VB) — a single virtual currency that works across every VisBreeze product (metadata generators for photo, video, and audio, and any other VisBreeze services launched in the future).

2. Digital product, instant delivery

Credits are an intangible digital product. Access is granted almost instantly: within a few minutes of payment, an email with your access token and an activation link is sent to the address you provided.

3. Waiver of the 14-day right of withdrawal

EU consumer protection law grants a 14-day right to withdraw from a purchase, but this right does not apply to digital content once the buyer has given explicit consent to immediate access. By agreeing to these terms at checkout, you confirm that you knowingly request immediate access and thereby lose the right to withdraw on this basis, where that right would otherwise apply by law.

4. Refunds for "I didn't like the result"

Credits are charged for AI processing actually performed. The quality and style of the output depend on the AI model selected and the settings you provided — this is not a technical defect and is not grounds for a refund. We guarantee that the service works, not the outcome of any specific generation.

5. When a refund is possible

We will issue a refund only in these cases:

• payment went through but credits were not added, and the issue could not be resolved by manually crediting your account (always contact us first — in most cases we simply add the missing credits, no refund needed);
• you were charged twice for the same purchase.

Credits never expire. If the service is temporarily unavailable — for maintenance, an update, or any other reason — that is not grounds for a refund: once the service is back up, you can use your already-purchased credits at any time, whether that's tomorrow or next month. We apologize for any inconvenience caused by downtime, but no refund is issued in this case.

6. Access token security

Your access token is the key to your balance. You are responsible for keeping it safe. We do not refund or compensate credits spent by a third party who gained access to your token.

7. Support

If you run into a genuine technical problem with payment or crediting — contact us, and we'll sort it out.